Privacy Policy

1. Information We Collect

We collect various types of personal and non-personal data when you interact with our services.

a) Information You Provide Directly

When you create an account, purchase tickets, or list an event, we may collect:

• Name
• Email address
• Phone number
• Payment details (processed securely via third-party payment providers)
• Billing and delivery address (if applicable)
• Event details (if you are an organizer)

When you contact our support team, we may collect information related to your inquiry.

b) Information We Collect Automatically

When you use our website or mobile services, we may collect:

• IP address, browser type, and device details
• Interaction data (pages visited, time spent, purchases made)
• Cookies and tracking technologies for personalization and analytics

c) Information from Third Parties

We may receive additional data from event organizers, payment processors, or marketing partners, including verification details for fraud prevention.

2. How We Use Your Information

We use your data to:

• Process ticket purchases and send confirmations.
• Facilitate event management for organizers and attendees.
• Provide customer support and respond to inquiries.
• Enhance user experience through personalization and improvements.
• Prevent fraud and ensure platform security.
• Send marketing communications (if you opt-in).
• Comply with legal obligations and regulatory requirements.

3. How We Share Your Information

We do not sell your personal data. However, we may share it in the following cases:

a) With Event Organizers

When you buy a ticket, we share necessary details with the event organizer for event management purposes. Organizers must handle your data per their own privacy policies.

b) With Third-Party Service Providers

We work with trusted partners for payment processing, email communication, fraud prevention, and analytics. These third parties are required to protect your data.

c) Legal & Compliance Obligations

We may disclose your information if required by law, legal proceedings, or government authorities.

4. Data Security Measures

We implement technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse. However, no system is completely foolproof, so we encourage users to take precautions, such as using strong passwords and keeping login details confidential.

5. Your Rights & Choices

You have control over your personal data and can:

• Access & Update your account details anytime.
• Opt-Out of Marketing Emails by clicking the "unsubscribe" link.
• Request Data Deletion by contacting us at admin@ticketyo.com.
• Manage Cookies & Tracking Preferences through browser settings.

6. Cookies & Tracking Technologies

We use cookies and similar tracking tools to:

• Improve site functionality and navigation.
• Remember your preferences for future visits.
• Analyze platform performance and user behavior.

You can adjust cookie settings in your browser, but some features may not work properly if disabled.

7. Retention of Personal Data

We store your information for as long as necessary to fulfill our services and legal requirements. If you close your account, we may retain certain data for compliance or security purposes.

8. Third-Party Links & External Websites

Our platform may contain links to third-party websites. Ticketyo is not responsible for the privacy practices of external sites, and we encourage you to review their policies before sharing your data.

9. Children's Privacy

Our services are not intended for children under 16. If we discover that a minor has provided personal data, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this policy occasionally. If we make significant changes, we will notify you via email or a notice on our website. Continued use of our services after changes indicates your acceptance of the updated policy.

11. Contact Us

For any privacy-related concerns, please reach out to: